top of page

RETURNS & EXCHANGES

Not the right fit? No drama. Here's how returns work at BORN77.

01 / ELIGIBILITY

  • Items must be unworn, unwashed and in original condition.
  • All original tags must still be attached.
  • Final sale and not eligible for return or exchange.
  • Items that show signs of wear, use, or damage may be denied a return.

02 / TIME WINDOW

  • Start your return within 14 days of delivery.
  • Exchanges follow the same 14-day window.
  • Ship the item back within 7 days of starting your return.

03 / HOW TO RETURN

  • Contact us with your order number and the item(s) to return, info@born77.shop
  • We'll send return instructions and a shipping address.
  • Pack it securely and drop it off with your carrier.

  • Returns are accepted for U.S. orders only

  • Customers are responsible for the cost of the return shipping label

  • If a prepaid return label is provided, the label cost will be deducted from your refund

  • We recommend using a trackable shipping method, as BORN77 is not responsible for items lost or damaged in transit.

04 / REFUNDS & SHIPPING COSTS
  • All returned items are inspected upon receipt to ensure they meet return eligibility requirements. This process typically takes 5–7 business days.
  • Once approved, refunds will be issued to the original form of payment. Please allow 5–10 business days for the refund to appear, depending on your financial institution.
  • Prefer store credit? Just ask when you start your return.
  • Return shipping is paid by the customer unless the item arrived faulty or incorrect.
bottom of page